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St. Louis Lambert International Airport

As the face of St. Louis to millions of travelers, STL needed a brand and digital presence that could rise to the moment, and the momentum.

As STL invested in infrastructure and modernization, the opportunity was clear…

The airport needed a more cohesive public presence that was bold enough to reflect its transformation and human enough to connect with travelers, stakeholders, and the community it serves. Over the course of a multi-year partnership, Dovetail has helped STL evolve every aspect of its communications, from brand and campaigns to website, video, and event design.
  • Brand Strategy
  • Brand Story & Positioning
  • Brand Design & Digital
  • Research & Insights
  • Website Design & Build
  • UX & UI Design
  • Motion Graphics & Video
  • Campaign Development
  • Brand Activation
  • Brand Management
  • That relationship began with a breakthrough brand platform: Every day we’re huSTLing.

    Built around STL’s airport code and service culture, and the general St. Louis community, the campaign introduced a colorful new voice that was grounded and unmistakably local. The messaging system translated directly into environmental graphics throughout the terminal, creating a distinct, ownable experience that travelers could feel in real time.

    The extension of that voice came full circle with the recent launch of a fully redesigned FlySTL.com.

    STL’s existing web presence was fragmented across multiple microsites, making it difficult for users to find accurate, timely information. Travelers and STL’s internal team struggled with navigation and mobile usability. Partners and concessionaires lacked visibility. And the airport’s broader role in the community — its reach, partnerships, and value — was underrepresented.

    Together, we rebuilt the site from the ground up.

    Designed around the three core user journeys of Travelers, Business Partners, and Community Stakeholders, the new FlySTL.com prioritizes real-time essentials like flight status, parking availability, and TSA wait times. Behind the scenes, a custom CMS gives STL staff powerful new tools for managing content, especially during high-volume travel periods.
    Accessibility was also a key priority. The site meets full WCAG 2.1 AA compliance standards and integrates tools like ReciteMe to ensure inclusivity for all users.

    Just within the first 30 days, the results were immediate:

    Organic search traffic rose by 711%

    Time on the site increased from six seconds to over a minute

    Parking, mapping, and service pages saw traffic rise over 12,000%

    The site achieved 100% accessibility compliance on top-priority pages

    gold line

    Beyond digital transformation, STL’s story has always been one of connection, and nowhere is that more apparent than in the airport’s Art of Travel gala.

    Each year, we concept and design this high-profile fundraiser for STL’s Art & Culture Program, developing unique themes and visual systems that bring the spirit of travel to life. From printed invitations and event signage to web and digital assets, the work helps set the tone for a memorable evening of creativity and community.

    We were also honored to help celebrate STL’s 100th anniversary with a commemorative design and history video.

    Through the use of archival STL photography and video, along with historical footage, Dovetail took a documentary-style approach to create and develop an entire campaign of messaging and imagery, starting with a long-form video that told the entire story of STL and its “Flyness” throughout the past 100 years of history. The campaign honored a century of regional impact while looking ahead to the next chapter, which is a theme that has guided much of our collaboration.

    St. Louis Lambert International Airport graphic designs

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